Your Process. Your Potential.

Process Mining for insurance companies

Impress your customers and employees with smooth processes and improve your insurance company's combined ratio at the same time.

You are not alone in this

Shortage of skilled workers

Insurance companies cannot keep up with the increasing volume of expenses, which is hampering the growth of organizations.

Frustrated employees

Insurance employees are frustrated by recurring inefficiencies in claim processes.

Cost pressure

The financial pressure on insurers is increasing due to comparison portals and unpredictable claims expenses.

Intransparent processe

Customers lose their trust in an insurance company when they do not know the current status of their claim.

Disappointed customer

The customer experience suffers because claims are processed too slowly or because customers are not kept informed of the processing status.

Customer churn

Expectations for a positive service experience are higher than ever. Even short delays cause customers to churn.

How we help

Full transparency

mpmX connects and integrates all your business data in a central interface, thus eliminating data silos. All data preparation, storage and mining takes place on your existing data platforms such as Qlik, Salesforce, DataBricks or BigQuery. The results can be visualized directly on your BI platform. This means you benefit from a flexible solution that uses your existing infrastructure and creates maximum transparency.

Improved combined ratio

The combined ratio can be reliably controlled with process mining. How? We don't have claims costs under control, but we do control internal costs! We help you to save costs efficiently by constantly reducing administrative expenses, optimally estimating loss reserves and constantly checking the profitability of various insurance products.

Digital & automated processing

Repetitive, manual and time-consuming tasks in your insurance processes can be easily automated and orchestrated with mpmX – even across departments and systems. On the one hand, customers can be satisfied with the digital, fast and informed processing of their claims. On the other hand, insurance employees are relieved and can concentrate on handling special cases.

Download the white paper now

Use the full potential of Process Mining for your insurance company! Download our white paper and discover how mpmX can optimize your processes.

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Your request

Your benefits with mpmX

Datenbanken

Freedom of Deployment
On-premise or cloud – your choice! You maintain complete control over your data. 

Automation

Analysis and Automation
Powerful process mining and execution component in one platform.

Zeit

Short Time-to-Launch
We implement your project in the shortest possible time. We present the first results within 8 days. 

Abzeichen

Insurance Expertise
We support insurance companies from various sectors and know the challenges you face.

Gartner-Quadrant

We have been named a Leader

2024 Gartner® Magic Quadrant™ for Process Mining Platforms

MEHRWERK has been named a Leader with mpmX in the Gartner report for the second time in a row. Read the report and find out what makes us a leader.

Process Mining in Claims Management

Claims management is the core process of any insurance company. In order to satisfy everyone involved in claims management, technology and empathy must be balanced. Process mining can be used to control the key parameters of claims processing in order to improve the process for everyone involved.

BGV-Dashboard

Optimized Claims Management

With the help of mpmX Process Mining, BGV Badische Versicherungen has been able to continuously reduce its lead times so that claims can be processed more quickly. This has increased the efficiency of claims settlement, which benefits BGV's customers.

BGV Case Study
Read the case study to find out how BGV was able to analyze and sustainably optimize its claims processes with mpmX.

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"With mpmX we found a perfectly fitting solution for our BGV server landscape and infrastructure. The high performance with large data volumes was convincing. Furthermore, the flexible self-service analysis options allowed us to define to-be processes."

Daniel Dehm, Head of IT Quality Management,
BGV Badische Versicherungen

Understanding Customer Journeys with Process Mining

Customer journeys are complex. The number of different channels, systems and interfaces through which leads and insurance customers are generated or interact is constantly increasing. At the same time, the number of different touchpoints is also constantly growing.

Process Mining enables insurance companies to actively analyze and manage customer satisfaction. This enables them to identify and eliminate weak points in the customer journey.

 

WGV Case Study
WGV relies on a long-term and trusting customer relationships. Process Mining is the ideal tool for experiencing processes from the customer‘s perspective and thus optimizing every input channel.

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Customer-Journey_Statistik

Understanding the customer

Many insurance companies want to work in a customer-centric way. Process Mining makes it possible to understand every phase of the customer relationship and to take exactly the right measures to strengthen the customer experience.

Overview of all touchpoints

With Process Mining, all possible touchpoints can be included in the analysis of customer processes. This makes it possible to determine where breaks or dissatisfaction occur.

Predict and utilize trends

When it comes to acquiring new customers, it is particularly important to use the right channels to pick up target groups where they are. Process Mining shows which channels have the greatest potential.

How to get started

1 Contact us and describe your current challenges and goals.

2 We will contact you within 3 days and clarify the technical requirements for an mpmX project with you.

3 Within 8 days, we will prepare a proof of value with your data and present you with the first results.

Discover the potential of your own processes

Book a Discovery Session free of charge

We would like to invite you to a 45-minute discovery session. In this session, we will take a look at your processes together and talk about the potential that lies hidden within them.

More about Process Mining for insurance companies

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Creating Tangible Business Value with Process Mining

Find out how you can use process insights to drive optimization, link operational processes with strategic goals and generate sustainable success for your company.

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Digitalization in the Insurance Industry

Find out how the digitalization trend in insurance is reflected in figures, what potential lies in the digital transformation, and what digitalization challenges insurance companies are facing. 

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Cloud vs. On-Prem:
The dilemma

Learn how insurance companies are currently positioned digitally and which advantages and disadvantages the on-premises or cloud strategy entails.